Returns & Exchanges Policy

🔁 Returns & Exchanges Policy

We want to ensure you're completely satisfied with your purchase. If the item doesn't fit or meet your expectations, we’re happy to assist with a return or exchange.

  • 30-day window: You have 30 days from the delivery date.
  • Item condition: Must be unworn, unwashed, in original condition, with tags and packaging intact.
  1. Prepare the item: Make sure it's unused and has all tags.
  2. Include a note: Add your name, order number, and reason (refund or exchange).
  3. Ship to:
    Ann Chery Fajas USA Inc.
    3550 NW 115th Ave
    Doral, FL 33178
  • Inspection: We'll inspect your return and notify you of approval.
  • Processing: Refunds are issued to the original payment method within 3–7 business days (after approval).
  • We allow exchanges for a different size or color of the same item.
  • No exchanges for different items/models.
  • Return shipping: Paid by the customer.
  • Original shipping: Not refundable.
  • Free return shipping only applies to incorrect or defective items.

Returns and exchanges are processed within 5–21 business days after receiving the item.

We're here to assist you!

  • Return window: 30 days
  • Item condition: Unworn, tags attached
  • Exchanges: Size or color only
  • Shipping: Customer pays return; original shipping not refunded
  • Processing: Up to 21 business days