Shipping policy
Shipping Policy
Thank you for shopping with Ann Chery USA! We’re committed to providing you with a smooth and reliable shopping experience. Please take a moment to review our shipping guidelines below.
📦 Order Processing Time
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All orders are processed and shipped within 1–3 business days after you receive your order confirmation email.
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Please note that weekends and holidays are not business days and are not included in the processing timeframe.
🚚 Shipping & Delivery Time
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Shipping time starts once your order has been shipped, not from the moment it is placed.
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Even if you select expedited shipping, the processing period (1–3 business days) still applies, and weekends/holidays are excluded from delivery estimates.
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Your estimated delivery window begins on the next business day after your shipping confirmation email is sent.
⏱️ Estimated Delivery Timeframes
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All delivery timelines are estimates provided by the shipping carrier and may be subject to unexpected delays.
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Choosing an expedited shipping method does not guarantee delivery by a specific date.
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Shipping fees are non-refundable, and delivery delays are not eligible for reimbursement.
⚠️ Important Notes
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We recommend placing your order well in advance if you need it by a specific date or event.
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Ann Chery USA is not liable for delays caused by carriers, weather conditions, or other unforeseen circumstances.
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If you encounter a delivery issue, we encourage you to contact the shipping provider directly for assistance.
💬 Need Help?
If you have any questions or concerns about your shipment, our customer service team is happy to help.
📧 Contact us at: web.usa@annchery.com.co